Step 3: Select Downloads and updates on the drop-down menu. Step 2: Click the three-dot See more icon located in the top right corner.Exit both that screen and "Control Panel". Try to remove the charger and/or avoid direct light on the screen. Try testing the device on a different computer. If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen 4.select the device from the home screen then go to Settings My G502 Hero Gaming Mouse keeps freezing Answered.
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